Akmal2u Privacy Policy — Your Data Protection Is Our Priority

When you register or use the akmal2u platform, we collect certain categories of information to ensure our services run smoothly and securely. The information collected is organised into the following categories:

Account Information: Full name, username, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account identity.

Device & Browser Info: Device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise platform display across various devices, including Android and iOS phones.

Payment Information: Payment method details such as bank or e-wallet name (Boost, Touch 'n Go), partial account number (not stored in full), and transaction records in Malaysian Ringgit (RM). Credit or debit card details are not stored directly on akmal2u servers.

Usage Data: Login records, game history, pages visited, access times, and in-platform actions. This data helps us understand how users interact with the platform for improvement purposes.

• We do not collect sensitive information such as full identity card numbers unless required for account verification purposes.
• Users under 18 are not permitted to register; we do not knowingly collect data from minors.

Information collected by akmal2u is used solely for purposes related to platform operations and improving the user experience. We do not use your data for purposes beyond the stated scope without your consent.

• Account Management: Creating, verifying, and maintaining user accounts securely.
• Transaction Processing: Processing deposits and withdrawals in MYR via approved local payment methods.
• Customer Support: Identifying and assisting users who are experiencing technical issues or account-related enquiries.
• Platform Security: Detecting suspicious activity, fraud attempts, or unauthorised access.
• Service Improvement: Analysing usage data to improve the interface, reduce load times, and ensure a smoother mobile experience.
• Legal Compliance: Fulfilling Malaysian legal requirements related to data protection and online financial services.

The akmal2u platform uses cookies — small text files stored on your device — to enhance the user experience and ensure certain functions work correctly. There are two main types of cookies we use:

Essential Cookies: Required for core platform functions such as persistent login, session security, and language preferences. These cookies cannot be disabled as they are essential for account security.

Analytics & Performance Cookies: Used to understand how users interact with the platform — which pages are visited most, time spent in each section, and where users may encounter issues. This data is processed in aggregate and is not linked to individual identities.

• You can manage or disable cookies through your web browser settings, though this may affect the functionality of certain parts of the platform.
• We do not use cookies to sell advertising data to third parties.
• Login sessions are stored in secure cookies that expire automatically after a period of inactivity.

Akmal2u stores user data on servers protected by SSL encryption and industry-standard security measures. Access to personal data is restricted to staff who require it to perform their duties, and all access is logged for audit purposes.

Data is retained for as long as necessary to manage your account or meet legal requirements. Once an account is closed at the user's request, personal data that is no longer required for legal or compliance purposes will be deleted within a reasonable timeframe.

Third-Party Sharing: akmal2u does not sell or rent your personal data to any third party for marketing purposes. We only share data in the following circumstances:

• Payment service providers required to process transactions in MYR (bound by confidentiality agreements).
• Competent authorities in Malaysia where required by law or court order.
• Internal technical services such as cloud computing infrastructure that processes data on our behalf, subject to strict contractual safeguards.

As an akmal2u platform user, you have certain rights regarding your personal data. We respect these rights and provide clear channels for you to exercise them with ease.

• Right to Access: You may request a copy of the personal data we hold on your account at any time by contacting our support email.
• Right to Correction: If any of your personal information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
• Right to Deletion: You may request the deletion of your account and associated personal data, subject to legal retention requirements. Deletion requests will be processed within 30 business days.
• Right to Restriction: You may request that we restrict the processing of your data while a dispute is under review.
• Right to Object: You have the right to object to the processing of your data for purposes not identified as essential to platform operations.

To exercise any of the above rights, contact the akmal2u support team by email: [email protected]. Include your username and details of your request. We will respond within seven (7) business days.

Akmal2u reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or platform enhancements. Registered users will be notified of any significant changes via email or an in-platform notice.

Continued use of the akmal2u platform following any amendments to the Privacy Policy constitutes acceptance of the latest version. It is the user's responsibility to review this policy periodically. The current effective date is always shown at the top of this page.

This policy is drafted in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices for data protection in online environments.

For any questions, concerns, or requests regarding your privacy and personal data, please reach out to us:

• Email: [email protected]
• FAQ: Visit the FAQ for a prompt response.